All duties & taxes included
Need a custom size or finish?Request a quote
Need it sooner?Check expedited options
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Please feel free to contact us by email when you have any questions.
Our email: support@valleylamps.com
Shipping & Delivery
Processing: 3–7 business days for standard items, or 7–15 business days for custom or oversized items. Transit after dispatch: 6–12 business days for items under 30″, or 4–5 weeks by sea for items 30″ and above.
These timeframes are estimates. See our Shipping Policy.
LIGHTING — SHIPPING & DELIVERY
Thank you for shopping at Valley Lamps. Please review the following information before placing your lighting order.
1. Order Processing
Estimated delivery time includes both order processing and transit time.
Processing begins after your order is confirmed and payment is received. It covers the period before your order is handed over to the shipping carrier.
Business days are Monday–Friday, excluding applicable public holidays. Orders placed on weekends or public holidays begin processing on the next business day.
For custom, oversized, or complex fixtures, please contact us before ordering to confirm the estimated processing schedule.
2. Transit Time After Dispatch
These transit estimates do not include order processing time.
Express / air shipping is available only for eligible lighting items and destinations. Please contact us before ordering to confirm availability, estimated transit time, and any additional shipping charges. Any additional charges will be disclosed for your approval before you place your order.
Large and oversized fixtures are securely shipped by ocean freight directly from our partnered manufacturing facilities in China.
3. Delivery Estimates
All processing and transit timeframes are estimates, not guaranteed arrival dates. Actual timing may be affected by production schedules, public holidays, weather, customs clearance, port congestion, or carrier scheduling.
If you have a required delivery date or special delivery-access requirements, please contact us before ordering.
If your order has not arrived by the end of its estimated delivery window, contact our customer support team for an update.
4. Shipping Costs, Duties & Taxes
We offer free standard shipping with no minimum purchase on eligible orders within the contiguous United States.
Orders shipping to Alaska, Hawaii, Puerto Rico, or other remote U.S. regions are not eligible for free standard shipping. Additional freight charges and longer transit times may apply.
For these destinations, contact us before ordering to confirm shipping availability, charges, and estimated delivery time. Any additional shipping charges will be disclosed for your approval before you place your order.
All applicable duties and taxes are included in the product price. No additional duties or taxes will be required upon delivery. Any applicable shipping charges are separate and will be confirmed before ordering.
5. Order Tracking
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Tracking numbers generally become active within 24 hours, although activation may take longer during holidays or busy periods. Tracking updates may take 48–72 hours to appear.
If your tracking information remains unavailable or has not updated after this period, contact us with your order number.
6. Order Cancellations
You may cancel free of charge within 24 hours of receiving your order confirmation email, provided the order has not yet entered production. Eligible cancellations receive a full refund.
For requests made more than 24 hours after receiving your order confirmation email, contact us so we can review your order status and confirm whether cancellation is possible and whether any costs apply.
If production has already begun, costs already incurred will be deducted from the refund. The amount depends on the production stage.
Once your order has left our warehouse, it can no longer be canceled. You may request a return after delivery, subject to our Refund Policy.
7. Returns After Delivery — Shipping & Insurance
For eligible returns due to a change of mind, ordering errors, or other customer-related reasons, return shipping is the customer’s responsibility.
The original outbound shipping cost covered by Valley Lamps will not be deducted from your refund.
However, the actual transportation insurance cost already incurred for the original shipment is non-refundable for these returns.
If this insurance cost was included in the item price, it will be deducted from the refund. If charged separately, the insurance charge will not be refunded and will not also be deducted from the item refund.
We will confirm the applicable insurance amount and refund breakdown before you return the item.
Returns due to damage, defects, or our error are free of charge. We cover the related return shipping costs, and no original transportation insurance deduction applies.
8. Shipping Issues & Contact
Please inspect your order on arrival and contact us immediately if the fixture is damaged, defective, or incorrect. Include your order number and clear photos and/or a video of the item and packaging. Retain the packaging while we review the issue.
Email: support@valleylamps.com
Phone: +1 (443) 216-9763
Service Hours: Monday–Saturday, 9:00 AM–7:00 PM Mountain Time (MT)
For complete terms, please read our Shipping Policy and Refund Policy.
LIGHTING — RETURNS & REFUNDS
We accept eligible return requests within 30 days of delivery. This period begins on the delivery date confirmed by the carrier’s tracking system. Requests submitted after this period cannot be accepted.
1. Return Eligibility
To qualify for a return:
Custom-made items, and products damaged or lost by the customer after delivery, cannot be returned.
Please obtain return approval before sending anything back. Items returned without authorization cannot be accepted.
2. Order Cancellations
You may cancel free of charge within 24 hours of receiving your order confirmation email, provided the order has not yet entered production. Eligible cancellations receive a full refund.
For requests made more than 24 hours after receiving your order confirmation email, please contact us. We will review your order status and confirm whether cancellation is possible and whether any costs apply.
If production has already begun, costs already incurred will be deducted from the refund. The amount depends on the production stage.
Once the product has left our warehouse, the order can no longer be canceled. You may request a return after delivery, subject to the eligibility requirements above.
3. Damaged, Defective or Incorrect Items
Please inspect your order on arrival and contact us immediately if the item is damaged, defective, or incorrect.
If a part is damaged during shipping, or you discover a defect during installation, we will replace the affected part free of charge without requiring you to return the entire fixture.
Email support@valleylamps.com with your order number and photos and/or a video showing the issue. Retain the packaging while we review your request.
Returns resulting from damage, defects, or our error are free of charge. We cover the related return shipping costs, and no original transportation insurance deduction applies.
4. Change-of-Mind Returns
If you change your mind or order the wrong item or size, you may request a return within 30 days of delivery, provided the fixture meets our return eligibility requirements.
Return shipping is the customer’s responsibility for these returns. The same shipping-cost responsibility applies to returns resulting from an incorrect or incomplete address supplied by the customer.
Large and oversized fixtures may require specialized packaging and freight services. Please contact us before arranging a return so we can confirm the correct address, shipping instructions, and applicable costs.
5. Original Shipping Costs & Transportation Insurance
The original outbound shipping cost covered by Valley Lamps will not be deducted from your refund.
For returns due to a change of mind, ordering errors, or other customer-related reasons after delivery, the actual transportation insurance cost already incurred for the original shipment is non-refundable.
If this insurance cost was included in the item price, it will be deducted from the refund. If it was charged separately, that insurance charge will not be refunded and will not also be deducted from the item refund.
We will confirm the applicable insurance amount and refund breakdown before you return the item.
This insurance deduction does not apply to returns resulting from damage, defects, or our error.
6. How to Request a Return
7. Inspection & Refund Timing
We inspect returned items within 3 business days of receiving them.
After your return has been received and inspected, we will notify you of refund approval or rejection within 3 business days.
Approved refunds are issued to the original payment method within 3–10 business days, depending on your bank. Any applicable transportation insurance deduction will be shown in the refund breakdown.
Your bank or credit card company may require additional time to post the refund.
If more than 10 business days have passed since your refund was approved and you have not received it, please contact us.
8. Exchanges
To exchange an eligible item, first request a return. Once the return is accepted, place a separate order for the replacement item you would like.
Return eligibility and any applicable return shipping or transportation insurance costs remain subject to this policy.
9. Return Address & Contact
Please contact us to obtain the correct return address before sending your item.
Email: support@valleylamps.com
Phone: +1 (443) 216-9763
Service Hours: Monday–Saturday, 9:00 AM–7:00 PM Mountain Time (MT)
For complete eligibility requirements and terms, please read our Refund Policy.
Lighting for Design Professionals
Valley Lamps supports designers, architects, builders, developers, and hospitality teams with lighting for projects of all sizes.
Trade Account Benefits
How to Apply
Visit our Trade Program page and submit your business information and contact details. A website or portfolio can help with the application review.
For a project quotation, email your selected products, quantities, and required delivery date to support@valleylamps.com.
Lighting Made for Your Space
Tailor a fixture to your room’s proportions and design. Depending on the model, customization options include:
Send your ideas, dimensions, and finish preferences to support@valleylamps.com.
Our designers typically prepare drawings, specifications, and a quotation within 1–3 business days. Design revisions are complimentary. We will confirm the available options and production schedule before proceeding.
Diameter ½–⅔ of the table; hang the bottom 30–36″ above the tabletop.
Center it in the room; keep the bottom at least 7 ft off the floor.
For 2-story spaces use a 13–16 ft fixture; bottom visible mid-window, 7 ft+ above the landing.
Center over the bed or room; keep 7 ft+ clearance. Bedside pendants hang ~30″ above the table.
Hang pendants 30–36″ above the counter, spaced 24–30″ apart and centered on the island.
Ceiling fixtures need 8 ft+ clearance (per code); vanity sconces sit at 60–65″ from the floor.
Bulbs included
Light bulbs are included for easy setup and no extra cost.
Free Shipping
Enjoy free shipping on all orders for a more budget-friendly experience.
2-Year Free Warranty
Comes with a two-year free warranty for peace of mind with your purchase.
30-day returns
Hassle returns within 30 days if you're not completely satisfied.
Adjustable hanging height
Features adjustable hanging height to perfectly fit your space.
UL Electrical Certification
UL certified for safety and reliability, ensuring a worry-free experience.
Sloped Ceiling Compatible
Designed for sloped ceilings, allowing flexible installation in any setting.
Easy Assembly
Simple assembly process with no special tools required, making setup a breeze.
If you are an architect, designer or developer, take advantage of a trade program that gives you an unparalleled opportunity to purchase Valley Lamps products at discounted prices.Valley Lamps is pleased to offer more affordable discounts and better service to our trade partners.Our trade partner program is open to interior designers, interior decorators, architects as well as real estate agents, developers and other professionals.Feel free to join us!Please contact us for more information.
