Payment Information

1. Accepted Payment Methods

We accept the following secure payment options:

Digital Wallets
Apple Pay | Google Pay

All card payments are protected by 3D Secure authentication for an added layer of security.

2. How to Pay

Add items to cart → Proceed to Checkout
Enter your shipping and billing details
Select your payment method → Enter your card or wallet details
Review your order → Complete payment
Receive your order confirmation by email

Note: Your card may show a temporary pre-authorization hold, which is released automatically within 3–5 business days. Splitting one order across multiple payment methods is not supported.

3. Security & Privacy

PCI-DSS compliant – All transactions are encrypted and processed through a PCI-DSS Level 1 certified payment provider.
3D Secure – Card payments are verified through your bank's authentication (Verified by Visa, Mastercard SecureCode, etc.).
We never store your card details – Your payment information is tokenized and handled entirely by our certified payment processor.
You are protected by your card issuer's standard zero-liability policy for unauthorized charges.

4. FAQs

Q1: Why was my card declined?
Common reasons: insufficient funds, an incorrect CVV or billing ZIP code, or a security block from your bank. Contact your bank, or reach out to us and we'll help you complete your order.

Q2: When will my refund be processed?
Approved refunds are returned to your original payment method within 3–10 business days, depending on your bank.

Q3: Do you store my card details?
No. Card details are never stored on our servers — they are securely tokenized by our PCI-DSS compliant payment processor.

Q4: Are duties and taxes included?
Yes. All prices include duties and taxes — there are no extra charges at delivery.

5. Need Help?

Phone: +1 (443) 216-9763
Email: support@valleylamps.com
Live Chat: click the icon at the bottom-right of any page
Hours: Mon–Sat, 9:00 AM – 7:00 PM (MT)