Shipping policy

Thank you for shopping at Valley Lamps! We offer free shipping on all orders in the US — no minimum purchase.

A confirmation email will be sent to you once your order is authorized and verified. We begin preparing your

order immediately after it is verified.

Estimated Delivery Time = Processing Time + Transit Time

ORDER PROCESSING TIME

Processing time: 3-7 business days.

- This is the time between when you place the order and when we hand it over to the delivery service.

- Orders are generally shipped within 3-7 working days of order confirmation and payment. Orders placed on

weekends may experience a short delay.

- Our warehouse operates Monday-Friday during standard business hours, except on holidays. In these instances,

we take steps to keep shipment delays to a minimum.

You will receive a tracking confirmation email within the 3-7 business day handling time after your order has

been fully processed.

TRANSIT TIME

- Items under 30": 6-12 business days.

- Large items (over 30"): shipped by sea freight, typically 4-6 weeks.

- Express / air option: 5-10 days.

To offer free shipping on luxury and oversized lighting fixtures, these items are securely shipped via ocean

freight directly from our partnered manufacturing facilities in China.

If the fixture you are purchasing is large or has a complex design, please contact us before placing your order

for an estimated delivery time. If you have a specific deadline, please let our staff know — this allows us to

schedule production and arrange the most suitable shipping method for you.

Shipping cost: $0

ABOUT TAXAll applicable duties and taxes are included in the product price. No additional charges will be required upon

delivery.

TRACKING

You will receive an email with a tracking number when your order has been shipped (the tracking number becomes

active within 24 hours; this may take longer during events or holidays). Tracking information may take 48-72

hours to update. If you cannot track your package, please contact us and we will resolve the issue within 48

hours.

ORDER CANCELLATIONS

You can cancel your order free of charge within 24 hours of placing it, provided it has not yet entered

production — in that case you will receive a full refund. If the order has already entered production, the costs

already incurred will be deducted. Once the order has been shipped, it can no longer be canceled — please follow

the return process after receiving the goods.

If there is any shipping issue with your package, you must contact customer support within 30 days after your

order was placed.

Email: support@valleylamps.com

Tel: +1 (443) 216-9763

Service Hours: Mon-Sat, 9:00 AM - 7:00 PM (MT)