Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

The 30-day return period starts from the date of delivery confirmed by the carrier tracking system. Requests

submitted after this period will not be accepted.

To be eligible for a return, your item must be in the same condition that you received it — new, uninstalled,

and in its original packaging. You will also need the receipt or proof of purchase.To start a return, contact us at support@valleylamps.com. If your return is accepted, we will send you a return

shipping address, as well as instructions on how and where to send your package. Items sent back to us without

first requesting a return will not be accepted.

HOW TO CANCEL AN ORDER

1. You can cancel your order free of charge within 24 hours of receiving your order confirmation email, provided

it has not yet entered production — in that case we will refund you in full. If the order has already entered

production, the costs already incurred will be deducted from your refund (the specific amount depends on the

production status). To cancel an order, please contact us at support@valleylamps.com.

2. Once the product has left our warehouse, the order can no longer be canceled. You may request a return after

receiving the item instead.

DON'T NEED A FULL RETURN? WE CAN REPLACE BROKEN OR DAMAGED PARTS

If any part is damaged during shipping, or a defect is found during installation, we will replace that part free

of charge. Email us at support@valleylamps.com with photos and/or videos of the item and your order number.

CAN I RETURN AN ITEM I SIMPLY DON'T LIKE?

Yes. Returns are accepted as long as all of the following conditions are met:

1. The product is not custom-made to your specific requirements.

2. The return request is submitted within 30 days after receiving the package.

3. The product is packed in its original packaging.

4. The product is new and has not been installed.

5. If there are crystals inside the package, the crystals must be wrapped.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you

received the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

Products damaged or lost by the customer cannot be returned.

EXCHANGES

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a

separate order for the new item.

GENERAL RETURN PROCESS

1. Initiate a return: email us at support@valleylamps.com with photos and/or videos of the item and your order

number.

2. We will handle your request within 3 working days and instruct you on how to begin the return process. Make

sure the products are packed unused, undamaged, and in the original packaging — we will inspect the condition of

the returned products.

3. Ship the item back: if your return is accepted, we will send you the return address and instructions on how

and where to send your package. (Items returned without authorization will not be accepted.) We recommend using

a shipping method that provides tracking information and a signature.

4. Refund or exchange: we will inspect the item within 3 working days after receiving your return and then

provide a replacement or issue a refund.

RETURN SHIPPING COSTS

1. If the return is due to our mistake (such as an incorrect item shipped, a product quality issue, or a wrong

delivery address caused by us), we will provide a full refund, including the return shipping cost.

2. If the return is due to the buyer's reasons (such as not liking the product, ordering the wrong item or size,

or providing an incorrect or incomplete shipping address), the buyer is responsible for the return shipping cost

to our warehouse, as well as the original outbound shipping cost we incurred.REFUNDS

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If

approved, the refund will be issued to the original method of payment within 5-7 working days.

If you have not received the refund within 5-7 working days, please check your bank account again, then contact

your bank or credit card company — it may take some time before a refund is officially posted. If you have done

all of this and still have not received your refund, contact us at support@valleylamps.com.

RETURN ADDRESS

Please contact our customer service to obtain the return address:

Email: support@valleylamps.com

Tel: +1 (443) 216-9763

Service Hours: Mon-Sat, 9:00 AM - 7:00 PM (MT)