LIGHTING — SHIPPING & DELIVERY
Thank you for shopping at Valley Lamps. Please review the following information before placing your lighting order.
1. Order Processing
Estimated delivery time includes both order processing and transit time.
- Standard lighting items: 3–7 business days.
- Custom or oversized lighting items: 7–15 business days.
Processing begins after your order is confirmed and payment is received. It covers the period before your order is handed over to the shipping carrier.
Business days are Monday–Friday, excluding applicable public holidays. Orders placed on weekends or public holidays begin processing on the next business day.
For custom, oversized, or complex fixtures, please contact us before ordering to confirm the estimated processing schedule.
2. Transit Time After Dispatch
- Lighting items under 30 inches: 6–12 business days after dispatch.
- Lighting items measuring 30 inches or above: typically 4–5 weeks after dispatch by ocean freight.
- Express / air shipping: 5–10 days after dispatch, where available for the item and destination.
These transit estimates do not include order processing time.
Express / air shipping is available only for eligible lighting items and destinations. Please contact us before ordering to confirm availability, estimated transit time, and any additional shipping charges. Any additional charges will be disclosed for your approval before you place your order.
Large and oversized fixtures are securely shipped by ocean freight directly from our partnered manufacturing facilities in China.
3. Delivery Estimates
All processing and transit timeframes are estimates, not guaranteed arrival dates. Actual timing may be affected by production schedules, public holidays, weather, customs clearance, port congestion, or carrier scheduling.
If you have a required delivery date or special delivery-access requirements, please contact us before ordering.
If your order has not arrived by the end of its estimated delivery window, contact our customer support team for an update.
4. Shipping Costs, Duties & Taxes
We offer free standard shipping with no minimum purchase on eligible orders within the contiguous United States.
Orders shipping to Alaska, Hawaii, Puerto Rico, or other remote U.S. regions are not eligible for free standard shipping. Additional freight charges and longer transit times may apply.
For these destinations, contact us before ordering to confirm shipping availability, charges, and estimated delivery time. Any additional shipping charges will be disclosed for your approval before you place your order.
All applicable duties and taxes are included in the product price. No additional duties or taxes will be required upon delivery. Any applicable shipping charges are separate and will be confirmed before ordering.
5. Order Tracking
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Tracking numbers generally become active within 24 hours, although activation may take longer during holidays or busy periods. Tracking updates may take 48–72 hours to appear.
If your tracking information remains unavailable or has not updated after this period, contact us with your order number.
6. Order Cancellations
You may cancel free of charge within 24 hours of receiving your order confirmation email, provided the order has not yet entered production. Eligible cancellations receive a full refund.
For requests made more than 24 hours after receiving your order confirmation email, contact us so we can review your order status and confirm whether cancellation is possible and whether any costs apply.
If production has already begun, costs already incurred will be deducted from the refund. The amount depends on the production stage.
Once your order has left our warehouse, it can no longer be canceled. You may request a return after delivery, subject to our Refund Policy.
7. Returns After Delivery — Shipping & Insurance
For eligible returns due to a change of mind, ordering errors, or other customer-related reasons, return shipping is the customer’s responsibility.
The original outbound shipping cost covered by Valley Lamps will not be deducted from your refund.
However, the actual transportation insurance cost already incurred for the original shipment is non-refundable for these returns.
If this insurance cost was included in the item price, it will be deducted from the refund. If charged separately, the insurance charge will not be refunded and will not also be deducted from the item refund.
We will confirm the applicable insurance amount and refund breakdown before you return the item.
Returns due to damage, defects, or our error are free of charge. We cover the related return shipping costs, and no original transportation insurance deduction applies.
8. Shipping Issues & Contact
Please inspect your order on arrival and contact us immediately if the fixture is damaged, defective, or incorrect. Include your order number and clear photos and/or a video of the item and packaging. Retain the packaging while we review the issue.
Email: support@valleylamps.com
Phone: +1 (443) 216-9763
Service Hours: Monday–Saturday, 9:00 AM–7:00 PM Mountain Time (MT)
For complete terms, please read our Shipping Policy and Refund Policy.
