SHIPPING & DELIVERY
Please review the following shipping information before ordering your lighting fixture.
1. Order Processing
Lighting orders are generally processed and dispatched within 3–7 business days after order confirmation and payment.
Processing covers preparing your order and handing it over to the shipping carrier. Orders placed on weekends or public holidays begin processing on the next business day.
Business days are Monday through Friday, excluding applicable public holidays.
2. Shipping Methods & Estimated Delivery Times
Estimated delivery time = order processing time + transit time.
The transit estimates below begin after dispatch and do not include the preceding 3–7 business days of processing.
Shipping categoryEstimated transit time after dispatchLighting fixtures under 30 inches6–12 business daysLarge lighting fixtures over 30 inchesTypically 4–6 weeks by sea freightExpress / air shipping, where available5–10 days; please contact us before ordering to confirm availability
Luxury and oversized fixtures shipped by sea travel directly from our partnered manufacturing facilities in China.
For large fixtures, complex designs, or a fixture measuring exactly 30 inches, please contact us before ordering to confirm the applicable shipping method and estimated delivery schedule.
Have a project deadline? Email us with the product link, delivery location, and preferred arrival date so we can review the available shipping options before you place your order.
3. Free Shipping & Destination Exceptions
We offer free standard shipping with no minimum purchase on eligible orders within the contiguous United States.
Orders shipping to Alaska, Hawaii, Puerto Rico, or other remote U.S. regions are not eligible for free shipping and may require additional freight charges and longer transit times.
Additional charges depend on shipment size, weight, carrier rates, and destination. Please contact us before ordering if your address is in one of these areas. Shipping availability, applicable charges, and estimated delivery times will be confirmed for your approval before you place your order.
4. Duties & Taxes
All applicable duties and taxes are included in the product price. No additional duties or taxes will be required upon delivery.
Any applicable shipping charges for remote or non-contiguous destinations are separate and will be confirmed before ordering.
5. Order Tracking
Once your order has been dispatched, we will email you a shipping confirmation with tracking information.
Tracking numbers generally become active within 24 hours, although activation may take longer during holidays or busy periods. Tracking updates may take 48–72 hours to appear.
If your tracking information remains unavailable or has not updated after this period, please contact us with your order number so we can assist you.
6. Delivery Estimates & Delays
All delivery timeframes are estimates. Actual arrival dates may be affected by public holidays, weather, customs clearance, port congestion, or carrier scheduling.
If your order has not arrived by the end of its estimated delivery window, please contact our support team with your order number. We will investigate the shipment and provide an update.
7. Damaged, Defective or Incorrect Items
Please inspect your order upon arrival and contact us promptly if anything is damaged, defective, or incorrect. Include your order number and clear photos and/or a video showing the issue.
If a part is damaged during shipping or a defect is found during installation, we provide replacement parts free of charge, without requiring you to return the entire fixture for a parts replacement.
For return eligibility, instructions, and applicable costs, please review our Refund Policy. Contact us for authorization before sending any item back.
8. Cancellations & Further Assistance
Please contact us promptly if you need to cancel your order. Costs already incurred after production begins will be deducted from an eligible cancellation refund. Orders cannot be canceled once shipped.
Please review our Refund Policy for cancellation eligibility and return terms, and our Shipping Policy for complete shipping details.
Email: support@valleylamps.com
Phone: +1 (443) 216-9763
Service Hours: Monday–Saturday, 9:00 AM–7:00 PM (MT)