Color
Note:
We always check and pack all goods carefully before shipping. We are always responsible for our products during the warranty period and support customers after that time.
All lamps color size can be customized.For more information, please view our "customization".
Please feel free to contact us by email when you have any questions:support@valleylamps.com
Certified Electrician Installation Required
For Safety & Compliance with NEC 2023 & UL Standards
Why Professional Installation is Mandatory:
Prevents electrical fires (NFPA reports 44,880 home electrical fires annually)
Ensures compliance with National Electrical Code (NEC) Article 410
Maintains UL listing and manufacturer warranty
Meets local building permit requirements
Licensed Electrician Installation Process:
Pre-Installation Verification
Confirms 120V/277V circuit compatibility
Checks AFCI/GFCI protection as required (NEC 210.12)
Validates junction box rating (NEC 314.27)
Verifies load capacity (NEC 220.14(B))
Safe Installation Protocol
Locks out circuit at breaker panel (OSHA 1910.333)
Tests for dead circuit (NFPA 70E compliance)
Uses UL-listed connectors (wire nuts, Wagos)
Implements proper grounding (NEC 250.110)
Final Inspection & Certification:
Performs polarity check
Verifies secure mechanical mounting
Tests dimmer compatibility (if applicable)
Provides installation documentation
Consumer Advisory (Per CPSC Guidelines):
⚠️ Risk of:
Electrocution (120V can be lethal)
Fire from improper connections
Structural damage from falling fixtures
Voided warranty (most manufacturers require professional installation)
For Your Protection:
✓ Use only licensed electricians (verify license # with local building department)
✓ Request copy of installer's liability insurance
✓ Keep installation certificate for warranty claims
Welcome to Valley Lamps, we are pleased to offer our valued trade customers exclusive access to a dedicated Trade Account. As a trade customer, you can enjoy a range of benefits and services designed to meet your unique needs.
Don't miss out on the benefits of our exclusive Trade Account. Join today and enjoy wholesale pricing, easy ordering, customized solutions, exclusive promotions, and priority shipping. Apply now and take your business to the next level with our premium lighting fixtures!
Email: support@valleylamps.com
Q: What payment methods do you accept?
A: We accept all major credit and debit cards. All payments are processed through secure, encrypted checkout.
Q: How can I cancel an order?
A: You can cancel your order free of charge within 24 hours of receiving your order confirmation email, provided it has not yet entered production. If the order has entered production, the costs already incurred will be deducted. Once an order has shipped, it can no longer be canceled — you may request a return after receiving the item instead. To cancel, contact us at support@valleylamps.com.
Q: Do you charge tax?
A: No additional tax will be charged at checkout — all our prices and shipping costs already include taxes and duties.
Q: Can I use more than one discount code in an order?
A: Only one discount code can be applied per order. If you have multiple codes, we recommend using the one with the largest discount.
Q: Do you offer bulk or trade discounts?
A: Yes. For bulk purchases (50 or more identical items) or custom projects, please contact us at support@valleylamps.com and we will get back to you with a quote and discount information.
Q: What if I entered the wrong email or shipping address?
A: Please contact us as soon as possible at support@valleylamps.com. We can update your email, name, and shipping address before the order ships. Once the order has shipped, the delivery address can no longer be changed.
Q: How should I prepare when shopping for lighting?
A: Know your budget, gather inspirational images of rooms and fixtures you love, and collect fabric swatches or color chips for the area you are redecorating. Measure your ceiling height and table/island dimensions so you can choose the right fixture size.
Q: How do I know which power supply my fixture needs?
A: First determine where the fixture will be installed, then calculate the total wattage of all bulbs. U.S. standard voltage is 110–120V; European standard voltage is 220–240V. All fixtures we ship to the US are configured for 110–120V. We can also customize the configuration according to your needs — contact us before ordering.
Q: What is the best way to install my new lights?
A: Installation instructions are included with every product we sell. For safety, we recommend all hardwired fixtures be installed by a licensed electrician, especially large or heavy chandeliers.
Q: Does the price include installation service?
A: No. Our fixtures require assembly and should be installed by a licensed contractor or electrician. Installation service is not included.
Q: Are your products UL listed?
A: Yes, our products comply with UL standards.
Q: How do I return an item?
A: Email us at support@valleylamps.com with your order number and photos or videos of the item. Our customer service team will confirm your return eligibility within 3 business days. Once the returned item is received, inspection takes 3–5 working days, after which we will issue your refund or replacement.
Q: Can you replace a broken or damaged part instead of a full return?
A: Yes. If any part is damaged in shipping or a defect is found during installation, we will replace that part free of charge. Email us at support@valleylamps.com with your order number and photos or videos of the damaged part.
Q: Can I return an item simply because I don't like it?
A: Yes. Returns are accepted within 30 days of delivery, provided the item is not a custom order, is unused and uninstalled, and is returned in its original packaging with all crystals and glass parts securely wrapped. See our Refund Policy for full details: https://valleylamps.com/policies/refund-policy
Q: How long is the warranty?
A: All our products come with a two-year warranty covering manufacturing defects and damage in transit. To make a claim, email support@valleylamps.com with your order number and photos or videos — we reply within 12 hours.
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Contact Us
Company: valleylamps Inc
Address: 9146 Royal Melbourne Cir, Peyton, CO 80831, USA
Email: support@valleylamps.com
Tel: +1 (443) 216-9763
Service Hours: Mon–Sat, 9:00 AM – 7:00 PM (MT)
Free shipping on all orders
The time period for you to receive your goods is divided into processing time and delivery time.(US,CA)
Processing Time: 0-7 working days
Shipping Time: 6-12 working days（Size less than 36 inches）
Note:
1.For large items, if the package size is more than 39 inches (100 cm), we will use sea freight and the shipping time is 35-45 days. We hope you can understand.
2.If your project is urgent, you can contact customer service to expedite your order for an additional fee.
You can refer to Shipping Policy for details.
30 Days Free Return and Exchange
If your new Valley lamps product doesn't fit, we will gladly accept returns or exchanges within 30 days of order delivery.
Note: If the return is not due to a manufacturer’s defect, the customer will be required to ship the product back to us at their own expense, and our shipping costs will also be deducted from the refund. We’ll deduct a 20% restocking fee.
We provide customized services because we have professional suppliers.If you don't find the chandelier you're looking for on our website, no matter whether it is related to size, colorand even style, feel free to reach out to us support@valleylamps.com or check About Us and we are always here to help.
Customization
Customize Color & size
If you find a specific design of chandelier in our websit that you like, but you only need a different size or color.
You can simply send us a message content As follows:
⦁ Which product – you send us the product chain is best .
⦁ You specify base size, color.
Customize personalized products
If you do not find a specific design of chandelier in our websit that you like, but you need to do is provide pictures or design drawing .
You can simply send us a message. content As follows:
⦁ You send us photos or drawings of the lamps.
⦁ You specify base size, color and material.
Ready to customize a unique chandelier just for you?
Bulbs included
Light bulbs are included for easy setup and no extra cost.
Free Shipping
Enjoy free shipping on all orders for a more budget-friendly experience.
2-Year Free Warranty
Comes with a two-year free warranty for peace of mind with your purchase.
30-day returns
Hassle returns within 30 days if you're not completely satisfied.
Adjustable hanging height
Features adjustable hanging height to perfectly fit your space.
UL Electrical Certification
UL certified for safety and reliability, ensuring a worry-free experience.
Sloped Ceiling Compatible
Designed for sloped ceilings, allowing flexible installation in any setting..
Easy Assembly
Simple assembly process with no special tools required, making setup a breeze.
If you are an architect, designer or developer, take advantage of a trade program that gives you an unparalleled opportunity to purchase Valley Lamps products at discounted prices.Valley Lamps is pleased to offer more affordable discounts and better service to our trade partners.Our trade partner program is open to interior designers, interior decorators, architects as well as real estate agents, developers and other professionals.Feel free to join us!Please contact us for more information.
