Please feel free to contact us by email when you have any questions:support@valleylamps.com
Welcome to Valley Lamps, we are pleased to offer our valued trade customers exclusive access to a dedicated Trade Account. As a trade customer, you can enjoy a range of benefits and services designed to meet your unique needs.
Don't miss out on the benefits of our exclusive Trade Account. Join today and enjoy wholesale pricing, easy ordering, customized solutions, exclusive promotions, and priority shipping. Apply now and take your business to the next level with our premium lighting fixtures!
Email: support@valleylamps.com
Q: What methods of payment do you accept?
A： We accept bank savings cards and credit cards for payment
Q: How can I cancel an order?
A： You can cancel your order, you can contact us to help you cancel your order. But you need to contact us before your order has been sent out. We cannot help you cancel your order once the goods have been sent out. Thank you for your understanding!
Note: You will be notified by email once the order has been sent. So it can not cancel the order after the goods have been shipped. If you insist that you do not want your package, you can contact us to return it after you receive it. Thank you for your understanding! Any questions please contact support@valleylamps.com.
Q: Do we charge tax?
A： All our prices and shipping costs include tax, so you don't need to pay any tax.
Q: Can I use serval discount codes in one order?
A： If you need to purchase a large number of products (more than 50 of the same product) or customize the entire household/hotel lamp, please contact us at support@valleylamps.com and we will get back to you with discount information.
Q: What if I enter the wrong email or address？
A： Please contact us because we can change your email address, name, and address, but we cannot change your order.
Q: How should I prepare when shopping for lighting?
A： First, must know your budget. Second, you look for pictures from magazines or design websites that reflect your taste. Third, collect fabric swatches or color chips for any area you are redecorating.
Q: How do I know which power supply to use?
A： First Determine the application environment(indoor dry, indoor damp, and outdoor), Not all power supplies can be used in every application. Second, calculate the total wattage of the tape light that will be used, to calculate wattage, multiply the total number of feet by the W/ft. Finally, select a power supply that is equal to or more than the total wattage of the tape light. U.S. conventional voltage: 110 ~ 120V. European conventional voltage: 120 ~ 240V. We can also customize it according to your needs.
Q: What is the best way to install my new lights for the chandelier?
A： There are installation instructions included in every product we sell. If you feel the installation is complicated, we recommend you contact a licensed contractor or electrician.
Q: Are your products UL listed?
A： Yes, our products comply with UL standards.
Q: How to return an item？
A： General Return Process
Initiate a return: Please email us at support@valleylamps.com. with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature because we will not be responsible for lost return/exchange.
Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.For details, please know the Return Rolicy.
I don't need to return, could you just replace the broken/damaged parts?
Yes, please email us at support@valleylamps.com with photos and/or videos of the items and let us know your order number.
If any part is damaged during shipping or if any defect is found during installation. We will replace that part free of charge.
What if I received my item but don't like it, can I send it back?
Yes, you are able to return the products, as long as they meet the following condition:
1、Products are not custom-made according to your certain requirements.
2、The return request must be submitted within 30 natural days after receiving the package.
3、Products must be packed in original packing.
4、Products are new and have not been installed.
5、If there are crystals inside the packages, crystals must be wrapped.
Q: How long is the warranty？
A： Product Warranty: We offer a two-year warranty for our products.
Within 3 years, if there are any issues or questions about the product, please contact us at support@valleylamps.com. with pictures and videos of the problems, you are having. We will reply to the emails within 12 hours, and provide our solutions for the issues you are having.
If you have any other questions, please contact us：
Address:9146 Royal Melbourne Cir, Peyton, CO, 80831
Email :support@valleylamps.com
Tel : +1 (762) 847-4014
Service Hours : Mon-Sat 9 am to 7 pm PST
Free shipping on all orders
The time period for you to receive your goods is divided into processing time and delivery time.(US,CA)
Processing Time: 0-7 working days
Shipping Time: 6-12 working days（Size less than 36 inches）
Note:
1.For large items, if the package size is more than 39 inches (100 cm), we will use sea freight and the shipping time is 35-45 days. We hope you can understand.
2.If your project is urgent, you can contact customer service to expedite your order for an additional fee.
You can refer to Shipping Policy for details.
30 Days Free Return and Exchange
If your new Valley lamps product doesn't fit, we will gladly accept returns or exchanges within 30 days of order delivery.
Note: If the return is not due to a manufacturer’s defect, the customer will be required to ship the product back to us at their own expense, and our shipping costs will also be deducted from the refund. We’ll deduct a 20% restocking fee.
We provide customized services because we have professional suppliers.If you don't find the chandelier you're looking for on our website, no matter whether it is related to size, colorand even style, feel free to reach out to us support@valleylamps.com or check About Us and we are always here to help.
Customization
Customize Color & size
If you find a specific design of chandelier in our websit that you like, but you only need a different size or color.
You can simply send us a message content As follows:
⦁ Which product – you send us the product chain is best .
⦁ You specify base size, color.
Customize personalized products
If you do not find a specific design of chandelier in our websit that you like, but you need to do is provide pictures or design drawing .
You can simply send us a message. content As follows:
⦁ You send us photos or drawings of the lamps.
⦁ You specify base size, color and material.
Ready to customize a unique chandelier just for you?
Bulbs included
Light bulbs are included for easy setup and no extra cost.
Free Shipping
Enjoy free shipping on all orders for a more budget-friendly experience.
2-Year Free Warranty
Comes with a two-year free warranty for peace of mind with your purchase.
30 Days Free Return
Hassle-free returns within 30 days if you're not completely satisfied.
Adjustable hanging height
Features adjustable hanging height to perfectly fit your space.
UL Electrical Certification
UL certified for safety and reliability, ensuring a worry-free experience.
Sloped Ceiling Compatible
Designed for sloped ceilings, allowing flexible installation in any setting..
Easy Assembly
Simple assembly process with no special tools required, making setup a breeze.
If you are an architect, designer or developer, take advantage of a trade program that gives you an unparalleled opportunity to purchase Valley Lamps products at discounted prices.Valley Lamps is pleased to offer more affordable discounts and better service to our trade partners.Our trade partner program is open to interior designers, interior decorators, architects as well as real estate agents, developers and other professionals.Feel free to join us!Please contact us for more information.
