FAQs

Q: What methods of payment do you accept?
A： We accept bank savings cards and credit cards for payment

Q: How can I cancel an order?
A： You can cancel your order, you can contact us to help you cancel your order. But you need to contact us before your order has been sent out. We cannot help you cancel your order once the goods have been sent out. Thank you for your understanding!
Note: You will be notified by email once the order has been sent. So it can not cancel the order after the goods have been shipped. If you insist that you do not want your package, you can contact us to return it after you receive it. Thank you for your understanding! Any questions please contact support@valleylamps.com.

Q: Do we charge tax?
A： All our prices and shipping costs include tax, so you don't need to pay any tax.

Q: Can I use serval discount codes in one order?
A： If you need to purchase a large number of products (more than 50 of the same product) or customize the entire household/hotel lamp, please contact us at support@valleylamps.com and we will get back to you with discount information.

Q: What if I enter the wrong email or address？
A： Please contact us because we can change your email address, name, and address, but we cannot change your order.

Q: How should I prepare when shopping for lighting?
A： First, must know your budget. Second, you look for pictures from magazines or design websites that reflect your taste. Third, collect fabric swatches or color chips for any area you are redecorating.

Q: How do I know which power supply to use?
A： First Determine the application environment(indoor dry, indoor damp, and outdoor), Not all power supplies can be used in every application. Second, calculate the total wattage of the tape light that will be used, to calculate wattage, multiply the total number of feet by the W/ft. Finally, select a power supply that is equal to or more than the total wattage of the tape light. U.S. conventional voltage: 110 ~ 120V. European conventional voltage: 120 ~ 240V. We can also customize it according to your needs.

Q: What is the best way to install my new lights for the chandelier?
A： There are installation instructions included in every product we sell. If you feel the installation is complicated, we recommend you contact a licensed contractor or electrician.

Q: Are your products UL listed?
A： Yes, our products comply with UL standards.

Q: How to return an item？
A： General Return Process
Initiate a return: Please email us at support@valleylamps.com. with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature because we will not be responsible for lost return/exchange.
Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.For details, please know the Return Rolicy.

I don't need to return, could you just replace the broken/damaged parts?
Yes, please email us at support@valleylamps.com with photos and/or videos of the items and let us know your order number.
If any part is damaged during shipping or if any defect is found during installation. We will replace that part free of charge.

What if I received my item but don't like it, can I send it back?
Yes, you are able to return the products, as long as they meet the following condition:
1、Products are not custom-made according to your certain requirements.
2、The return request must be submitted within 30 natural days after receiving the package.
3、Products must be packed in original packing.
4、Products are new and have not been installed.
5、If there are crystals inside the packages, crystals must be wrapped.

Q: How long is the warranty？
A： Product Warranty: We offer a two-year warranty for our products.

Within 3 years, if there are any issues or questions about the product, please contact us at support@valleylamps.com. with pictures and videos of the problems, you are having. We will reply to the emails within 12 hours, and provide our solutions for the issues you are having.

If you have any other questions, please contact us：

Address:9146 Royal Melbourne Cir, Peyton, CO, 80831
Email :support@valleylamps.com
Tel : +1 (762) 847-4014‬
Service Hours : Mon-Sat 9 am to 7 pm PST